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This Request About Costco’s Free Samples Drives Workers Crazy—Are You Guilty of It?

Next to the $1.50 hot dog combo and bargains that are too good to pass up, the free samples are one of the best reasons to spring for a Costco membership. On recent trips, I’ve enjoyed tasty chicken wings, mac and cheese and dumplings—practically enough treats to make a meal. I’m always grateful for the gratis snack and am always sure to say thank you (as my mom ingrained in me since childhood).

But it turns out that not all Costco shoppers live by the same set of rules. Recently, a worker took to Reddit to air their grievances about a particular request that rubs them the wrong way. Read on to find out what the request is—and if you might unknowingly be guilty of it.

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What request will get you in trouble with the workers giving out free samples?

Trying to modify your freebie will not go over well. Redditor Osh_Kosh_Bigosh started a thread on r/Costco titled, “No I will not be customizing your FREE SAMPLE.” They went on to list all the ways they’ve been asked to customize samples, including: “Can I get just the brie cheese and no cracker?” “Can I get my quesadilla extra crispy?” and “I want extra salsa on my chips!”

Other workers from Club Demonstration Services (CDS), the company Costco hires to prepare and hand out free samples, chimed in on the same thread to share their own experiences. User WantDastardlyBack recounted how a shopper once demanded they prepare all the flavors of Annie’s Mac and Cheese “immediately so that she could try all three before committing to buy them.”

Why is this so irritating?

As Osh_Kosh_Bigosh goes on to explain, “There’s no such thing as modifications or customizations when it comes to free samples.” And I tend to agree. They’re free! Be grateful that someone wants to hand you a free dumpling or piece of chocolate. That doesn’t happen when you’re at a ShopRite, Aldi or other regular grocery store. The Redditor continues, “… samples aren’t ‘have it your way’ they are ‘Take what’s offered or keep walking and get nothing.'”

Requesting a customized sample is more than just annoying; it could get a CDS worker in trouble, according to Redditor Legitimate-Fix-3987. “If you do custom samples and the CDS manager catches you, they either send you home, reduce your hours for the next week, give you a talk in the office or all of them. Because following the DPIS [Demo Product Information Sheet] is a strict non negotiable rule.”

Beyond that, it could be bad for you. Meat and seafood, in particular, need to be cooked to a certain temperature to be safe to eat, so rushing the workers might not be the smartest move.

Could this behavior actually get you banned?

While asking for customized samples won’t get you banned from Costco outright (about the only thing that we know of that will do that is abusing the store’s generous return policy), the CDS worker may refuse to give you a sample.

Are there any acceptable requests when it comes to free samples?

If you have any food allergies or intolerances, you’re certainly within your rights to ask about ingredients. And if you’re shopping with children, you may have better luck getting a customized sample. A number of commenters on the same Reddit thread mentioned that their children have been offered samples without a spicy sauce that goes along with the bite or a cracker without cheese.

So what is proper free-sample etiquette?

It should go without saying that you should say “please” and “thank you” when taking a free sample. You should also wait your turn patiently—no busting to the front of the line—and make sure your cart is stashed neatly to the side and not blocking a full aisle. Tossing your own utensil and serving container will also score you major brownie points. Most sample stations are set up with a trash can conveniently next to them, so don’t ask the CDS worker to toss it for you or, worse, stash it on an adjacent shelf.

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